Service & Maintenance Contracts
When you take out a Service & Maintenance Contract with Laser Fire & Security, you enter into a partnership whereby you can be assured of the highest level of customer care, product reliability and technical support that we have to offer.
With years of specialist knowledge we are unrivalled in our commitment to excellence. At Laser Fire & Security we don’t just perform the required functional and operational tests, our Customer Service commitment includes assistance with on-site training of responsible personnel, advice on the different types of systems available, and their limitations in regard to your individual needs, and cost effective quotations for modifications and alterations to existing systems.
Service contracts are available on the following Systems in accordance to the relevant British Standards
- Fire Detection Systems
- Nurse Call Systems
- Police Cell Call
- Intruder Alarm Systems
- Access Control Systems
- CCTV Systems
- Radio Staff Affray Alarms
- Disabled Refuge and Paging Systems
- Retail Tagging systems
With a service and maintenance contract provided by Laser Fire & Security you can be sure of the highest possible standards of service provision by our team of educated service engineers. A true 24 hour 365 day per year call out service is provided to all contracted customers. With our phones permanently manned our assistance is only 
a phone call away our engineers now use mobile data terminals that allow them to view the last few call-outs to the site. They also include client ` signature capture` on completion of all visits, an electronic job sheet can then be emailed to the client.
Service and Maintenance provision is based on a preventative approach which includes for the Inspection, Test and Cleaning of your installed systems for our Standard Maintenance Contracts, which has a proven record of reducing the rate of “Unwanted Alarms” and system faults.
Maintenance packages can also be arranged in accordance with the individual requirements of the client.
Service Sales
Laser Fire & Security have a network of Service Advisors and Dedicated contract managers to provide help, advice and support to our existing and prospective customers. Our advisors are available to carry out site surveys and discuss requirements for:
- System Maintenance
- System Additions
- New Systems
Our team of Advisors are also available to attend contract management meetings and are able to provide detailed reports on the progress of your contracts which include, Number of Service Visits Carried out, Number of Reactive Visits, Response Times, Problematic Sites and any Costs which may have been incurred. These services can be provided for any size of contract.
For any queries - please call 01443 492 999
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