FAQ's

What types of alarms do you offer?
Laser Fire & Security offer a wide range of alarms such as wired house alarm, wireless burglar alarm, business alarm, bells-only alarm or monitored alarm, smoke alarm and fire alarm for domestic or commercial. All security system grades can be installed depending on your requirements.
Do Burglar alarms require maintenance contract?
It is common for the insurance companies to require that burglar alarm owners should enlist the services of an approved company to carry out at least an annual service of their alarm systems. Maintenance contract however should not be a condition for the installation of a burglar alarm, which may work faultless without a service contract. Monitored systems requiring a Police Response require two preventive service visits per year or one preventive service and one remote service if the alarm control unit has remote servicing feature built in.
Are Wireless burglar alarms unreliable?
That may well be true in the past but technology has moved on from 15 years ago. Wireless alarms are increasingly reliable as their wired counterparts, in particular the top grade class 6 radio alarms which qualify for police response. The wireless burglar alarms of today enjoy the use of security only radio signals frequency which has drastically reduced the problems with interferences and improve their reliability. Insurance companies are increasingly accepting wireless alarms for home security.
Police do not response to burglar alarms?
In UK, Police may not respond to bells only alarms unless there is additional evidence of a crime taking place at the address. However, Police would response to monitored burglar alarms which have been allocated Unique Reference Numbers (URN) in accordance with ACPO Policy Documents DD243:2004.
Intruders can easily cut the burglar alarm cables?
The solution is a professionally installed alarm system which meets the current European and British Standards EN50131/PD6662: 2004 or even BS4737. A professional alarm installer will endeavour to conceal the alarm cables as much as possible. Alarm Monitoring is a waste of money? Alarm monitoring is a choice for the home security conscious and it is more of crime prevention than cure. Alarm monitoring costs from as little as £7.50 per month, for which the home owner gets peace of mind security which is priceless!
How does the monitored alarm work?
Monitored alarm connects to an Alarm Receiving Centre (ARC) which is a remote central station manned 24 hours a day 365 days a year, via a telephone line, radio or IP network. The monitored alarm sends signals to the ARC when the alarm is set or unset, if it detects intrusion or burglary, smoke or fire, when a personal attack button is manually activated and or there is a fault with the system such as electrical mains failure. The ARC verifies the alarm signals and takes appropriate course of action such as alerting the owner, key-holders and or Police or fire authorities.
What happens to my alarm monitoring if my phone line is cut?
A telephone line cut will prevent your alarm system from signalling to the ARC and in that circumstance, the ARC will not be able to monitor the alarm premises. A solution is to utilize dual path signalling such Redcare GSM or Dualcom GPRS for your alarm communication link with the ARC.
Can I have a house alarm that is not monitored?
YES. You have other options such as Bells-only alarm which makes loud audible noise to deter intruders or alert the neighbours of a break in. It is also possible for your house alarm to send messages to your mobile phone via an in-built or stand alone text dialler or Speech Dialler.
Personal Attack
For personal safety and peace of mind; consider a stand alone panic attack alarm or an intruder alarm with panic attack facility. It is useful to summon help or police response when you are attacked or feel threatened by an intruder or a stranger in your home.
Would I be able to set my burglar alarm at night?
YES. Your alarm allows for full setting when you go away, part setting of a section of the premises or outdoor building, and night setting such as alarming the ground floor whilst keeping upstairs and the bedrooms un-alarmed.
How long will it take to install my alarm?
It takes on average 7 hours to install a standard hard wired house alarm or an intruder alarm in a small office or shop. Wireless alarm installation takes less time in comparison to hard wired alarm, however large intruder alarm or fire alarm system can take a few days to install.
How reliable is your wireless alarm?
Our range of wireless alarms incorporate quality wire free alarm components from reputable alarm manufacturers such as Honeywell, Risco and Visonic . The wireless alarms are grade 2 class VI radio which operate on 868 MHz narrow band frequency and comply with British and European standard. These wireless alarms are reliable and currently account for more installations in homes than hard wired alternatives.
Would my wireless broadband interfere with the wireless alarm?
NO. Your wireless alarm will operate on 868 MHz narrow band radio channel which is exclusive to security systems and as such unlikely to receive interferences from your wireless broadband or mobile phones.
Can I add extra sensors to my alarm package?
YES. Extra sensors such as motion sensor, vibration sensor, smoke detector and more can be added to your alarm package if required; at additional costs.
What guarantee do you give on your alarm system?
We provide one year parts and labour guarantee on our alarm installations commencing from the installation date and provide SSAIB certificate of compliance. We also offer preventative annual alarm maintenance service at competitive price to commence from the anniversary of the alarm installation.
How soon can you install my burglar alarm?
Ideally within seven days from placing an order for a house alarm or small business alarm; however we can consider a fast track installation in emergency circumstances. Alarm installation for large premises may take longer days subject to varying factors.